Working with you to make our services better
What we mean by working together
Working with you to make our services better
We believe people should be involved in decisions about support that they, or someone they know might use.
This means we want to work with people, involving them at the heart of our decisions about social care.
We call this coproduction, but what it really means is working together as equals.
By doing this, we will support people to live independently and achieve what they want to.
Who we work with
When we plan and improve our social care services, we work with:
people who use adult social care
carers, families and local communities
staff and professionals
Everyone’s views matter.
How this is different from asking for opinions
Sometimes organisations ask people for feedback after decisions are already made.
Working together goes further than this.
It means:
listening from the start
sharing decisions
learning from each other
We make choices together, not on our own.
What working together looks like
When we do this well, people are involved from the beginning to the end of a piece of work.
This includes people who:
use care and support
care for someone else
have personal experience of adult social care
They know what works well and what does not, because they have lived it.
Their knowledge helps us:
plan better services
make improvements
understand if something is working properly
This helps us make adult social care better for everyone.
Our promise to work together
We have a clear promise about how we will work with people.
This is set out in the Lancashire Adult Social Care Coproduction Charter.
The charter explains:
how we will involve people
what people can expect when they take part
Working together when services are planned
Planning and buying adult social care services is called commissioning.
This is how we decide:
what support is needed
what services are provided
how services are checked and improved
We believe services work better when people are involved in these decisions.
We are improving how people help shape:
what is most important
how services are designed and delivered
how services are reviewed
Learn more
We follow national guidance on working together in adult social care.
This guidance is widely used across the country and helps us involve people in a fair and meaningful way.
Contact us
If you have questions about working together in adult social care, you can email us at: coproduction@lancashire.gov.uk
Please do not include personal or sensitive information in your email.