Skip to main content

Safeguarding adults

What is safeguarding adults?

Safeguarding means protecting an adult’s right to live safely, free from abuse or neglect.

It is about taking action to prevent harm and supporting people to stay safe while respecting their choices.

If you're concerned about another adult, it's important that you report it to us as soon as possible.

This will ensure we can take action to ensure they are safe and well.

Understanding abuse

It can be carried out by anyone and happen anywhere. Some examples are:

  • in your own home

  • in someone else's home

  • care homes

  • hospitals

  • day centres

  • public places.

Safeguarding concerns may include

Self- neglect is when someone is struggling to look after themselves. 

It's not caring for yourself, surroundings or not accepting support, to a point that it risks your health or safety.

Types of Self-neglect

  • Difficulty with self-care, like washing, getting dressed

  • neglecting to care for one’s personal hygiene, health or surroundings

  • finding it difficult to keep themselves safe or avoid harm.

  • not asking for help or support from health or social care services

  • finding it difficult to manage everyday responsibilities. For example, looking after money or other important tasks.

Possible signs of Self-neglect

  • Very poor personal hygiene

  • untidy appearance

  • not enough food, clothing or safe shelter

  • signs of poor nutrition or dehydration

  • living in a very messy or dirty living conditions

  • neglecting household maintenance

  • hoarding

  • collecting a large number of animals in conditions that may not meet welfare standards

  • not always following medical advice or taking medicine,

Physical abuse is deliberately hurting somebody.

This can show on the person as bruises, broken bones, burns or cuts, or otherwise causing harm.

Types of Physical abuse

  • assault, hitting, slapping, punching, kicking, hair-pulling, biting, pushing

  • rough handling

  • scalding and burning

  • physical punishments

  • inappropriate or unlawful use of restraint

  • making someone purposefully uncomfortable (for example, opening a window and removing blankets)

  • involuntary isolation or confinement

  • misuse of medication (for example, over-sedation)

  • forcible feeding or withholding food

  • unauthorised restraint, restricting movement (for example, tying someone to a chair.)

Possible signs of Physical abuse

  • multiple bruising

  • fractures

  • injuries in places not normally exposed to falls or rough games

  • burns

  • bed sores

  • fear

  • depression

  • unexplained weight loss

  • assault (can be intentional or reckless)

  • failure to seek medical treatment,

  • a pattern of visiting different hospitals or doctors over a short period of time.

It could also be when a carer makes up symptoms. This may involve intentionally making someone ill or abusing medication.

Domestic abuse is violence or abuse that's in close relationships.

For example, it could be between husband and wife. It could be between a mother or father or even their daughter and son. Sometimes even between siblings and their partners or previous partners. 

Types of Domestic abuse

  • physical abuse

  • sexual abuse

  • emotional abuse

  • financial abuse

  • undermining of self confidence

  • threats of violence.

Possible signs of Domestic abuse

  • low self-esteem

  • physical evidence of violence such as bruising, cuts, broken bones

  • verbal abuse and humiliation in front of others

  • fear of outside help and support

  • damage to home or property

  • isolation (for example, not seeing friends and family)

  • limited access to money.

Sexual abuse is any sexual activity where a person has been forced or persuaded to take part, or doesn't understand.

Types of Sexual abuse

  • Rape, attempted rape or sexual assault

  • Inappropriate touching anywhere on the body

  • Non- consensual masturbation of either or both persons

  • Non- consensual sexual penetration or attempted penetration of the vagina, anus or mouth

  • Any sexual activity that the person lacks the capacity to consent to

  • Inappropriate looking, sexual teasing or innuendo or sexual harassment

  • Sexual photography or forced use of pornography or witnessing of sexual acts

  • Indecent exposure

Possible signs of Sexual abuse

  • Bruising, particularly to the thighs, buttocks and upper arms and marks on the neck

  • Torn, stained or bloody underclothing

  • Bleeding, pain or itching in the genital area

  • Repeated urine infections or unexplained stomach pains, soreness or bruising around the genitals, sexually transmitted infections, unplanned, concealed or

  • denied pregnancies

  • Uncharacteristic use of explicit sexual language or significant changes in sexual behaviour or attitude

  • Self-harming

  • Poor concentration, withdrawal, sleep disturbance

  • Excessive fear/apprehension of, or withdrawal from, relationships

  • Fear of receiving help with personal care

  • Reluctance to be alone with a particular person

Emotional maltreatment. It is also called psychological abuse and can cause the individual serious harm.

Types of Emotional abuse

  • isolation from services, social opportunities or friends

  • removing mobility of communication aids

  • intentionally leaving someone unattended when they need assistance

  • preventing expression of choice or opinion

  • failure to respect privacy

  • preventing stimulation, meaningful occupation or activities

  • intimidation, coercion, harassment, use of threats, humiliation, bullying, swearing or verbal abuse

  • being patronising or infantilising towards an individual

  • cyber bullying

  • preventing access to services or support.

Possible signs of Emotional abuse

  • an air of silence when a particular person is present

  • withdrawal or noticeable changes mood or behaviour

  • depression, aggression, extreme anxiety

  • signs of distress, tearfulness, anger

  • obsessions, fears or phobias

  • sleep disorders, changes in appetite

  • going missing, stealing and lying

  • low self-esteem.

Financial abuse is the theft or misuse of money.

This includes property or personal belongings taken without consent. This includes under pressure in connection with wills, property or inheritance.

Types of Financial abuse

  • theft of money or possessions

  • fraud, scamming

  • preventing a person from accessing their own money, benefits or assets

  • employees taking a loan from a person using the service

  • undue pressure, threat or influence put on the person in connection with loans, wills, property, inheritance or financial transactions

  • arranging less care than is needed to save money to maximise inheritance

  • denying assistance to manage/monitor financial affairs or access to benefits

  • misuse of personal allowance in a care home

  • misuse of benefits or direct payments in a family home

  • someone moving into a person’s home and living rent free without agreement or under duress

  • false representation, using another person's bank account, cards or documents

  • exploitation of a person’s money or assets, for example, unauthorised use of a car

  • misuse of a power of attorney, deputy, appointeeship or other legal authority

  • rogue trading. For example, unnecessary or overpriced property repairs and failure to carry out agreed repairs or poor workmanship.

Possible signs of Financial abuse

  • missing personal possessions

  • unexplained lack of money

  • unexplained withdrawal of funds from accounts

  • the person allocated to manage financial affairs is evasive or uncooperative

  • the family or others show unusual interest in the assets of the person

  • signs of financial hardship (in cases where the person’s financial affairs are being managed by a court appointed deputy or power of attorney)

  • recent changes in deeds or title to property

  • rent arrears and eviction notices

  • a lack of clear financial accounts held by a care home or service

  • failure to provide receipts for shopping or other financial transactions carried out on behalf of the person

  • disparity between the person’s living conditions and their financial resources. For example, insufficient food in the house

  • unnecessary property repairs.

Discriminatory abuse is where an individual is treated differently because of ethnicity, culture, sexuality, gender, age or disability.

Types of Discriminatory abuse

  • Verbal abuse, derogatory remarks or inappropriate use of language related to a protected characteristic

  • Denying access to communication aids, not allowing access to an interpreter, signer or lip-reader

  • Harassment or deliberate exclusion on the grounds of a protected characteristic

  • Denying basic rights to healthcare, education, employment and criminal justice relating to a protected characteristic

  • Substandard service provision relating to a protected characteristic

Possible signs of Discriminatory abuse

  • The person appears withdrawn and isolated

  • Expressions of anger, frustration, fear or anxiety

  • The support on offer does not take account of the person’s individual needs in terms of a protected characteristic

Organisational abuse happens when poor working practices in care homes or hospitals cause mistreatment or inadequate care, which violates a person's dignity and human rights.

Types of Organisational abuse

  • discouraging visits or the involvement of relatives or friends

  • run-down or overcrowded establishment

  • lack of leadership and supervision

  • insufficient staff or high turnover resulting in poor quality care

  • abusive and disrespectful attitudes towards people using the service

  • inappropriate use of restraints

  • lack of respect for dignity and privacy

  • not providing adequate food and drink, or assistance with eating

  • not offering choice or promoting independence

  • misuse of medication

  • failure to provide care with dentures, spectacles or hearing aids

  • not taking account of individuals’ cultural, religious or ethnic needs

  • failure to respond to abuse appropriately

  • interference with personal correspondence or communication

  • failure to respond to complaints

Possible signs of Organisational abuse

  • lack of flexibility and choice for people using the service

  • inadequate staffing levels

  • people being hungry or dehydrated

  • poor standards of care

  • lack of personal clothing and possessions and communal use of personal items

  • lack of adequate procedures

  • poor record-keeping and missing documents

  • absence of visitors

  • few social, recreational and educational activities

  • public discussion of personal matters

  • unnecessary exposure during bathing or using the toilet

  • absence of individual care plans

  • lack of management overview and support

Neglect is the ongoing failure to meet basic needs.

The individual may be left hungry or dirty, without adequate clothing or shelter.

The individual maybe without supervision, medical or health care and access to aids or equipment.

They may not get the love, care and attention they need from their family or carers.

Types of Neglect 

  • failure to provide or allow access to food, shelter, clothing, heating, stimulation and activity, personal or medical care

  • providing care in a way that the person dislikes

  • failure to administer medication as prescribed

  • refusal of access to visitors

  • not taking account of individuals’ cultural, religious or ethnic needs

  • not taking account of educational, social and recreational needs

  • ignoring or isolating the person

  • preventing the person from making their own decisions

  • preventing access to glasses, hearing aids, dentures,

  • failure to ensure privacy and dignity

Possible signs of Neglect

  • poor environment – dirty or unhygienic

  • poor physical condition or personal hygiene

  • pressure sores or ulcers

  • malnutrition or unexplained weight loss

  • untreated injuries and medical problems

  • inconsistent or reluctant contact with medical and social care organisations

  • accumulation of untaken medication

  • uncharacteristic failure to engage in social interaction

  • inappropriate or inadequate clothing

Modern slavery is where an individual is exploited, forced to work, or sold.

It involves the recruitment and movement of individuals using threats, deception and coercion for the purpose of exploitation.

Types of Modern slavery

  • Forced labour

  • domestic servitude

  • sexual exploitation, such as escort work, prostitution and pornography

  • human trafficking

  • debt bondage (being forced to work to pay off debts that realistically they never will be able to do.)

Possible signs of Modern slavery

Behaviour indicators:

  • Signs of physical or emotional abuse

  • appearing to be malnourished, unkempt or withdrawn

  • avoidance of eye contact, appearing frightened or hesitant to talk to strangers

  • always wearing the same clothes

  • fear of law enforcers.

Living conditions:

  • living in dirty or overcrowded accommodation. Or living and working at the same address

  • lack of personal effects or identification documents

  • isolation from the community, seeming under the control or influence of others

Modern slavery is a global problem that can affect communities everywhere. It affects people of all backgrounds, nationalities and communities. It is even happening right now here in Lancashire.

How we can help

We will work with partner organisations to take action once a concern is reported.

Section 42 of the Care Act 2014 shows that the local council must look into concerns if they think an adult is being hurt or is at risk.

This applies when: 

  • The adult needs care and support.

  • They may be experiencing abuse or neglect.

  • They cannot protect themselves because of their care needs.

How can I report a concern?

If you suspect or know someone is being abused, neglected or mistreated you can report this.

Use our online form to report and provide information. 

Or you can call our social care number 0300 123 6720. In emergency situations call 999.

What happens after a concern is reported?

Someone will contact you to make sure the person is okay. We will work with you to help you to keep everyone safe.