Guide - left

This help page answers some commonly asked questions about the my services portal.

To register for an account, you will need to provide your:

• name

• email address

• home address

Password and security

You will need to create a password that contains at least 1 uppercase, 1 number and 1 special character.

You will be asked to select a security question and provide an answer.

Validating your email address

You should receive an email containing a link to validate your email address and activate your account.

The link is valid for 24 hours.

Once validated, the account will be activated.

If you're having difficulty validating your email address, try these checks:

Not received validation email

Check junk folders.

Check the email address provided is correct.

Check your web browser

Make sure that you use the same web browser you used to register when you open up your email validation link.

Register again

If the account is not activated within 24 hours, you will need to re-register.

If you need to reset your password, there is a link on the portal login page.

Enter your email address in the username box and you'll get an email with a link to reset your password.

You will need to answer your security question before you can create a new password.

If you are having difficulty resetting your password try this:

Check your browser

Make sure you open the link in the same web browser you used to register.